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Frequently Asked Questions

How long does it take to recover my data?

The turn-around time of the free evaluation is 1-2 business days. For the emergency evaluation the turn-around time is 3-6 hours. Please contact us if this is an emergency. The turn-around times for the actual data recovery are:

Standard Service: 6-10 business days
Emergency Service: 3-5 business days
Emergency Expedited Service: 24-48 hours, around the clock until completion

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Proven Data Recovery Services honors the turnaround time you choose at the receipt of all resources needed for recovery. Although we stock thousands of hard drive parts, some hard drive manufacturers require rare parts that need to be ordered overseas. In these rare cases when we do not have parts needed for recovery in our inventory, they are ordered promptly using overnight delivery where applicable.***

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